We Ship All over the World through Reliable Shipping Partners like DHL / FEDEX / DPEX Services.
All Instruments available in stock will be shipped within 3 to 4 business days.
Any Pre-Order Instruments can take us 15 business days to dispatch.
Once you place the order, you'll receive an invoice and an Order ID by email. you`ll find an option of "TRACK ORDER” above the MENU, here with an Order ID# you can know updates about your order.
When your order is dispatched, you will receive an email with a tracking number to track your order.
Upon Special requests we can use low value shipping invoice & mark products as gifts for custom issues, Please request us by email if you require this.
We pride ourselves on maintaining an extensive inventory at our domestic warehouses. However, a variety of circumstances may delay product delivery in case of any delays & emergencies please write us at firstname.lastname@example.org so we can get back to you.
RETURNS AND EXCHANGES
To return any product please visit our website here; www.sublimesurgical.com/contacts and fill out the form and submit.
Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within 15 business days of receipt of goods.
For Customers from USA, CANADA, Europe, UK, MIDDLE EAST & AUSTRALIA we take responsibility to deliver your order without any custom issues or Duty problems.
For NORTH AMERICA, RUSSIA, AFRICA and other Countries of ASIA, We`re not responsible for any custom problem in customer`s Country, No Refunds are eligible for Custom problems under any circumstances. But We do our best to help you receive your order with any documentation you need.
Once the products are returned safely to our warehouse, We will refund you or replace the item as you wish.