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  • Shipping & Returns
  • We Ship All over the World through Reliable Shipping Partners like DHL / FEDEX / DPEX Services.
  • All Instruments available in stock will be shipped within 3 to 4 business days.
  • Any Pre-Order Instruments can take us 15 business days to dispatch.
  • Once you place the order, you'll receive an invoice and an Order ID by email. you`ll find an option of "TRACK ORDER” above the MENU, here with an Order ID# you can know updates about your order.
  • When your order is dispatched, you will receive an email with a tracking number to track your order.
  • Upon Special requests we can use low value shipping invoice & mark products as gifts for custom issues, Please request us by email if you require this.
  • We pride ourselves on maintaining an extensive inventory at our domestic warehouses. However, a variety of circumstances may delay product delivery in case of any delays & emergencies please write us at info@sublimesurgical.com so we can get back to you.

RETURNS AND EXCHANGES

  • To return any product please visit our website here; www.sublimesurgical.com/contacts and fill out the form and submit.
  • Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within 15 business days of receipt of goods.
  • For Customers from USA, CANADA, Europe, UK, MIDDLE EAST & AUSTRALIA we take responsibility to deliver your order without any custom issues or Duty problems.
  • For NORTH AMERICA, RUSSIA, AFRICA and other Countries of ASIA, We`re not responsible for any custom problem in customer`s Country, No Refunds are eligible for Custom problems under any circumstances. But We do our best to help you receive your order with any documentation you need.
  • Once the products are returned safely to our warehouse, We will refund you or replace the item as you wish.
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4 Fir Grove, New Malden,
Kt3 6RH United Kingdom

+447427677804

+923334444441

sales@sublimesurgical.com

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